Frequently Asked Questions
Q. How come you are closing my branch?
After careful consideration and research, the board of directors determined that this branch does not have the volume of business needed to cover its costs.
Q. How will I get cash?
You may use one of the credit union ATMs, or any Co-Op ATM for surcharge-free withdrawals. Call 562-498-1250 Opt 2, 800.993-8237 Opt 2 (toll free) to order an ATM card, or for additional information regarding your current ATM. You may visit www.co-opnetwork.org to locate over 28,000 surcharge-free convenient ATMs across the U.S. and Canada.
Q. What if I need more than $300?
Call 562-498-1250 Ext 121 to request a higher ATM limit (approval is not guaranteed).
Q. What will happen to the staff?
The staff will be assisted with transfers to positions within or outside of the credit union.
Q. I can never reach anyone by phone; What am I going to do?
We are changing our phone system so that a receptionist will pick up all calls during branch business hours
Q. How Will I make a deposit?
You may use one of the credit union ATMs, or any Co-Op ATM for deposits. You may visit www.co-opnetwork.org to locate a convenient deposit taking ATM. The credit union is presently looking at adding remote deposit capture (deposit by taking a picture of the check with your smart phone).
Q. How will I apply for a loan?
All loan applications are now being taken by phone through a dedicated phone representative. Call 562-498-1250 Ext 120.
Q. How will I get a Money Order of Cashier Check?
You may visit our West Los Angeles office (GLA), or order by phone from the main branch or GLA branch, please be prepared to provide the payee information and personal identification information. We will mail it to you or directly to the payee, if you desire.
Q. How do I sign for my loans?
All loan documents are now available electronically. All you need is an email address and you can sign from the comfort of your own home or at your desk.
Q. What if I don't have an E-mail address?
We can help you establish one and you can access it from a computer. You may also visit our GLA branch for assistance.
Q. I don't know how to use your electronic services.
We will be hosting monthly educational seminars on using credit union electronic services. Feel free to show up to any of the scheduled seminars or visit a North Hills representative for additional information.
Topic: Date: Time: Location:
- Online Banking Thursday, May 24, 2012 10a.m. - 12p.m. Bldg 200, Conference Room C
- Bill Pay Tuesday, June 26, 2012 10a.m. - 12p.m. Bldg 200, Conference Room C
- ATM Usage Tuesday, July 24, 2012 10a.m. - 12p.m. Bldg 200, Conference Room C
- Online Banking Tuesday, August 28, 2012 10a.m. - 12p.m. Bldg 200, Conference Room C
- Bill Pay Tuesday, September 25, 2012 10a.m. - 12p.m. Bldg 200, Conference Room C
- ATM Usage Tuesday, October 23, 2012 10a.m. - 12p.m. Bldg 200, Conference Room C
To Our Loyal Members,
After considerable research and discussion, the VA Desert Pacific FCU’s Board of Directors recently decided to close our North Hills branch as of October 31, 2012. The North Hills branch has a terrific staff and a loyal following; however, the branch does not have the volume of business to cover its costs.
We are grateful to the people who put their trust in us and are sympathetic to those in North Hills who are disappointed. We hope you will continue to trust that we are making the best decisions for the overall benefit of the membership. We wish to thank our members who have shown their unwavering support and will continue to offer them the highest quality in financial services and education. All automated, electronic, and online services will still be available to you, and if you need assistance from a member service representative, you can reach them in GLA or Long Beach.
We ask for everyone’s continued support as we venture into the coming months and we expect that the future will turn out to be productive and fulfilling for all. We remain committed in bringing you enhanced, up-to-date products and services. If you have any questions or concerns, you may contact us at 562-400-6946, or by email at email@example.com.
Chairman of the Board
A vision of people helping people meet financial needs!